Gabriel
Camacho-Reid

TELUS Communications · Halifax, Canada

• Handled high volumes of inbound and outbound customer inquiries daily, resolving support tickets and crafting tailored communications within defined service levels
• Qualified incoming leads, identified upsell opportunities, and escalated qualified prospects to senior sales teams
• Maintained accurate CRM records of all interactions and outcomes, consistently exceeding KPIs for resolution rate, customer satisfaction, and sales conversion
• Partnered with cross-functional teams to diagnose escalated issues and ensure timely resolution

Easy Dental Care · Freeport, Bahamas

• Primary point of contact for all patient inquiries — managed inbound calls, scheduling, records, and billing queries across multiple practitioners
• Performed daily data entry and maintained accurate administrative records with strong attention to detail
• Rehired four consecutive summers, reflecting consistent reliability and customer satisfaction

Crocs · Nassau, Bahamas

• Delivered outstanding customer service in a high-volume retail environment, consistently outperforming peers on key sales metrics
• Trained new team members through hands-on onboarding and knowledge sharing

Translators Without Borders · Remote, Worldwide

• Translated materials across healthcare, financial services, humanitarian aid, education, and technical documentation
• Rapidly absorbed unfamiliar industry terminology and specialised frameworks for each new project
• Coordinated with international editorial teams across multiple time zones and deadlines